Pickups Overview

One-time pickups allow merchants with an active logistics contract to schedule a courier collection for a specific day and time window.

Availability

Currently, ordering via API is supported only in Poland.

Eligibility

One-time pickups are available exclusively to merchants with a signed logistics contract.

Scheduling

• Pickups can be scheduled up to 7 days in advance.
• For merchants who require recurring pickups, these must be arranged directly with an account manager. Recurring pickup setup is not available via API.

Same-day Pickups

Merchants can request a same-day pickup if the following conditions are met:

Cut-off time

• Each pickup location (down to postal code level) has its own cut-off time.
• Requests must be submitted before the cut-off time for same-day execution.
• The cut-off time can be retrieved using the /cutoff-time method.

Pickup window

• The pickup window must fall within the same day, typically 09:00–18:00 (local time).
• pickup_from must be at or before the cut-off time.
• pickup_to must be at least 120 minutes later than pickup_from.
• pickup_to must also be at least 120 minutes later than the current time at the moment the request is created.

Deduplication Rules

• Multiple pickups from the same address and time are not allowed.
• Exception: In commercial centers or logistics complexes, multiple pickups may be scheduled from the same address if a distinct location_description is provided (e.g., “Building A – Dock 3”).

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Pickups API Documentation