Pickups

Overview

One-time pickups allow merchants with an active logistics contract to schedule a courier collection for a specific day and time window.

Availability

Currently, ordering via API is supported only in Poland.

Eligibility

One-time pickups are available exclusively to merchants with a signed logistics contract.

Scheduling

Pickups can be scheduled up to 7 days in advance.
For merchants who require recurring pickups, these must be arranged directly with an account manager. Recurring pickup setup is not available via API.

Same-day Pickups

Merchants can request a same-day pickup if the following conditions are met:

Cut-off time

Each pickup location (down to postal code level) has its own cut-off time.
Requests must be submitted before the cut-off time for same-day execution.
The cut-off time can be retrieved using the /cutoff-time method.

Pickup window

The pickup window must fall within the same day, typically 09:00–18:00 (local time).
pickup_from must be at or before the cut-off time.
pickup_to must be at least 120 minutes later than pickup_from.
pickup_to must also be at least 120 minutes later than the current time at the moment the request is created.

Deduplication Rules

Multiple pickups from the same address and time are not allowed.
Exception: In commercial centers or logistics complexes, multiple pickups may be scheduled from the same address if a distinct location_description is provided (e.g., “Building A – Dock 3”).

One-time Pickup Statuses

Each pickup order progresses through a defined lifecycle.
Statuses are divided into non‑terminal (the order may still change) and terminal (the order is closed and will not transition further).

Status	Type	Description
CREATED	non-terminal	Pickup order has been successfully created in the system and awaits further processing.
PENDING	non-terminal	Pickup order has been accepted for execution and is pending courier assignment or pickup.
RESCHEDULED	non-terminal	Pickup date was changed and the order remains active with an updated pickup schedule.
COLLECTED	terminal	Pickup was successfully completed and at least one shipment was physically collected by the courier.
CANCELLED	terminal	Pickup order was cancelled by the customer before execution.
DUPLICATED	terminal	Pickup order was identified as a duplicate of an existing order and therefore closed.
NONCOMPLIANT	terminal	Pickup order was closed because the actual shipment(s) did not comply with the declared order data or operational requirements.
INVALIDATED	terminal	Pickup order was rejected due to invalid, incomplete, or incorrect order data.
INFEASIBLE	terminal	Pickup could not be executed due to operational constraints (e.g. location, time window, or capacity limitations).
UNLABELLED	terminal	Pickup was attempted but shipment(s) had no valid shipping labels available at pickup time.
EMPTY	terminal	Pickup was attempted but no shipment was available at the pickup location.

Important Notes

Terminal statuses indicate that the pickup order is finished and will not change further.
Statuses such as NONCOMPLIANT, INVALIDATED, UNLABELLED, and EMPTY represent operational rejection reasons, not customer‑initiated cancellations.
CANCELLED is used exclusively when the pickup is explicitly cancelled by the merchant.
A pickup may be rescheduled multiple times before reaching a terminal status.