Global Tracking Event Catalogue Change Log

5 OCT 2026

This release adds new events.

Added:

INF.9032 - Reminder to collect (3 days)
INF.9033 - Reminder to collect (7 days)

23 SEP 2026

This release cleans up some of the existing tracking events and adds new events.

Removed - those events will no longer be in use:

FMD.1003 - [Generic] In-transit (first-mile)
FMD.1006 - In Transit from sender
LMD.3008 - Expired stored parcel
LMD.3010 - Expired on temporary box machine
LMD.3011 - Expired on temporary collection point

Updated titles:

LMD.3009 - Expired - temporary point

Added:

INF.1002 - Destination query raised
INF.1003 - Destination query resolved
INF.1004 - Customer requested delivery to neighbour
INF.1005 - Customer requested delivery to safe place
INF.1006 - Pre-informed

16 SEP 2026

This release cleans up some of the existing tracking events.

Removed - those events will no longer be in use:

MMD.1005 - Parcel Sorted at the Logistic Centre
MMD.1007 - Dispatched from export depot
MMD.1009 - Parcel Repacked
MMD.3001 - Containerised at Logistics Centre
MMD.9001 - Quarantine at Logistics Centre

Updated titles:

MMD.1006 - Parcel held at depot - dangerous goods

15 SEP 2026

This release cleans up some of the existing tracking events.

Removed - this event will no longer be in use:

FMD.1007 - Parcel waiting collection at origin

7 SEP 2026

This release cleans up some of the existing tracking events.

Removed - those events will no longer be in use:

FMD.1004 - Collected by courier in PUDO
FMD.1005 - Collected by courier in APM
LMD.3002 - Alternative temporary collection point assigned
LMD.3003 - Alternative collection point assigned

3 SEP 2026

This release adds a new tracking event (V2 version) for Poland.

Removed - this event will no longer be in use:

EOL.9005 - Cancelled by customer

20 AUG 2026

This release adds a new tracking event (V2 version) for Poland.

Added:

EOL.1009 - Handover Delivered

18 AUG 2026

This release cleans up some of the existing tracking events, corrects a market column data, and adds new events.

Removed - those events will no longer be in use:

CRE.1002 - Ready for acceptance
LMD.1006 - Ready to collect at collection point

Updated titles:

LMD.3013 - Redirected to PUDO by recipient
LMD.3014 - Redirected to APM by recipient

Added:

FUL.1004 - Parcel repacked
FUL.1005 - Damaged label
LMD.1010 - Ready to collect - redirected by InPost
LMD.9035 - Reminder to collect - redirected by InPost

Added TEMPORARILY only for a delivery in the UK:

LMD.1009 - In-transit (last-mile) - with a delivery window
LMD.3018 - Parcel redirected to a locker
LMD.3019 - Delivery attempted - redirected to locker

This release introduces many new tracking events in new V2 version to enhance visibility and provide more granular information throughout the delivery lifecycle. These updates primarily focus on Customer Care events for Poland and UK market and operational events increasing the granularity of delivery information.

New Events:

Poland:

EOL.1006 - Delivered to alternative address
EOL.1007 - Delivered to a third party
EOL.9006 - Destroyed prohibited content
INF.9002 - Parcel Misrouted
INF.9003 - Delay in Delivery - PUDO in holiday
INF.9004 - Delay in Delivery - Local holiday
INF.9005 - Delay in Delivery - Force Majeure
INF.9009 - Delay due to incorrect information
LMD.9027 - Undelivered - Prohibited content
LMD.9028 - Undelivered - Force Majeure
MMD.1005 - Parcel Sorted at the Logistic Centre

UK:

EOL.1008 - Delivered into letterbox
EOL.9005 - Cancelled by customer
FMD.1006 - In Transit from sender
FMD.1007 - Parcel waiting collection at origin
FMD.1008 - [Generic] Parcel not picked up
FMD.1009 - Parcel not picked up - not available
FMD.1010 - Parcel not picked up - no ID
FMD.1011 - Parcel not picked up - store busy
FMD.1012 - Parcel not picked up - no label
FMD.1013 - Parcel pick up scheduled
FMD.1014 - Parcel pick up cancelled
FMD.1015 - Parcel in transit from third party
FMD.1016 - Parcel not picked up - no access
FMD.1017 - Parcel not picked up - nothing to collect
INF.9002 - Parcel Misrouted
INF.9010 - Customer delivery preferences applied
INF.9012 - Delivery scheduled to afternoon delivery
INF.9013 - Parcel in transit - security inquiry
INF.9014 - Delivery date set
INF.9016 - Delivery Delay- rescheduled by sender
INF.9017 - Delivery Delay - waiting booking
LMD.3017 - Redirected to branch
LMD.9026 - Undelivered - Delivery point on strike
LMD.9027 - Undelivered - Prohibited content
LMD.9029 - Delivery attempt underage
LMD.9030 - Undelivered - damaged parcel
MMD.1006 - Held at depot - dangerous goods
MMD.1007 - Dispatched from export depot
MMD.1009 - Parcel Repacked

General Information:

These new tracking events offer greater detail and transparency throughout the delivery process, enabling improved customer care, communication and operational efficiency.

9 MAY 2025

This release introduces new tracking events related to parcel handling within our logistics network and expands the tracking catalogue with the addition of "Market Usage" information. This field clarifies the context where each tracking event applies, providing greater specificity for international and domestic parcel tracking. All new events in this release apply to the UK market.

New Events:

FMD.9002 - Parcel oversized: Indicates that a parcel has been flagged as oversized within our network. Operational. Market Usage: UK.
MMD.3001 - Containerised at Logistics Centre: Indicates that a parcel has been placed into a container at a logistics centre. Includes logisticsCentre as additional data. Operational. Market Usage: UK.
LMD.9018 - Delivery Attempt Failed: Indicates that a final delivery attempt was unsuccessful. Includes Location address as additional data. Customer-facing. Market Usage: UK.

General Information:

The introduction of "Market Usage" significantly improves the clarity and relevance of tracking information, allowing for better understanding of parcel journeys and the context of when a specific event applies

7 MAY 2025

This release introduces new tracking events for the UK market.

New Events:

MMD.9001 - Quarantine at Logistics Centre: Indicates that a parcel has been quarantined at a logistics centre for investigation or fault resolution. Includes logisticsCentre as additional data. Operational. Market Usage: UK.
LMD.3015 - Permanently Redirected to PUDO by InPost: Informs customers that their parcel has been permanently redirected to a PUDO due to capacity constraints. Includes pudopoint as additional data. Customer-facing. Market Usage: UK.
LMD.3016 - Permanently Redirected to APM by InPost: Informs customers that their parcel has been permanently redirected to an APM due to capacity constraints. Includes lockerpoint as additional data. Customer-facing. Market Usage: UK.

8 APR 2025

This release introduces several new tracking events to enhance visibility and provide more granular information throughout the delivery lifecycle. These updates primarily focus on collection point readiness, delivery attempts, parcel returns, and automated parcel machine (APM) interactions, with specific events tailored for the UK and Poland markets.

New Events:

General/All Markets:

LMD.1006 - Ready to collect at collection point: Indicates parcel readiness for collection. Includes lockerpoint and pudopoint as additional data. Customer-facing.
LMD.3001 - [Generic] Alternative collection point assigned: Informs about redirection to a new collection location. Includes lockerpoint and pudopoint as additional data. Customer-facing.
LMD.9015 - Delivery Attempt-Incorrect Delivery Details: Notifies of failed delivery due to incorrect address details. Includes Location address as additional data. Customer-facing.
LMD.9016 - Delivery Attempt-No access location: Indicates failed delivery due to access issues at the delivery location. Includes Location address as additional data. Customer-facing.
LMD.9017 - Delivery Attempt- No answer: Indicates failed delivery due to no answer at the delivery location. Includes Location address as additional data. Customer-facing.

Poland:

LMD.9014 - Uncollected Parcel- Return to sender initiated: Indicates return initiation for uncollected parcels after the expiry of the collection window. Customer-facing.

UK:

LMD.90198 - Parcel not collected: Notifies that the parcel was not collected from the collection point and will be returned to sender. Customer-facing.
LMD.9020 - APM not available- access issue: Indicates APM drop-off failure due to access issues. Operational.
LMD.9021 - Not suitable compartment on APM: Indicates APM drop-off failure due to unsuitable compartment size. Operational.
LMD.9022 - APM Full: Indicates APM drop-off failure due to the APM being full. Operational.
LMD.9023 - APM not available - login access issue: Indicates APM drop-off failure due to login access issues. Operational.
LMD.9024 - PUDO Closed: Indicates APM drop-off failure due to PUDO closure. Operational.
LMD.9025 - Access Issue on Delivery: Indicates delivery failure due to access issues at the delivery point. Operational.

General Information:

These new tracking events offer greater detail and transparency throughout the delivery process, enabling improved customer communication and operational efficiency. The market-specific events address unique processes, further enhancing the precision and relevance of tracking information.

21 JAN 2025

This release introduces the tracking events.